US Consumer Privacy Notice
Last Updated: December 14, 2023
FACTS
WHAT DOES Cy Creek Bank DO WITH YOUR PERSONAL INFORMATION?
Why?
Financial companies choose how they share your personal information.
Federal law gives consumers the right to limit some but not all sharing. Federal law also requires
us to tell you how we collect, share, and protect your personal information. Please read this
notice carefully to understand what we do.
What?
The types of personal information we collect, and share depend on the
product or service you have with us. This information can include:
- Social Security number and Contact information (name, address, email address, phone number)
- Date of Birth and Tax ID number
- Account balances and transaction history
- Video and/or audio recordings and Device information
How?
All financial companies need to share customers’ personal information to
run their everyday business. In the section below, we list the reasons financial companies can
share their customers’ personal information; the reasons Cy Creek Bank chooses to share; and
whether you can limit this sharing.
To limit our sharing
- Email privacy@go2cycreek.com to elect the below choice(s) and one of our representatives will update your privacy choice(s):
- ~Do not allow your affiliates to use my personal information to market to me.
Please note: If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing.
Questions?
Please contact privacy@go2cycreek.com.
Who we are
Who is providing this notice?
Cy Creek Bank, N.A. and its affiliates.
What we do
How does Cy Creek Bank protect my personal information?
To protect your
personal information from unauthorized access and use, we use security measures that comply with
federal law. These measures include computer safeguards and secured files and buildings.
We use reasonable and appropriate administrative, technical, and physical safeguards to protect information we have about you from loss, theft, and unauthorized use, access, modification, or destruction. We regularly review our established policies and procedures to ensure that they are appropriate and effective at meeting our commitment to our community, our customers, and ourselves. We also require third party service providers acting on our behalf or with whom we share your information to maintain security measures consistent with industry standards.
How Does Cy Creek Bank collect my personal information?
We collect your
personal information, for example, when you
• open an account or deposit funds
• take part
in our marketing activities
• respond to a survey
We also may collect information from your
company or other third parties, and by using third party tools, like cookies and other trackers.
Why can’t I limit all sharing?
Federal law gives you the right to limit
only
• sharing for affiliates’ everyday business purposes—information about your
creditworthiness
• affiliates from using your information to market to you
• sharing for
nonaffiliates to market to you
State laws and individual companies may give you additional rights to limit sharing.
What happens when I limit sharing for an account I hold jointly with someone
else?
When you limit sharing on an account jointly shared with someone else, Cy
Creek Bank will apply the decision to everyone on the account. Any account holder may express a
privacy preference on behalf of the other joint account holders.
Definitions
Affiliates
Companies related by common ownership or control. They can be
financial and nonfinancial companies.
Nonaffiliates
Companies not related by common ownership or control. They can
be financial and nonfinancial companies.
• Nonaffiliates we may share you information with can
include IT service providers, data storage providers, identity verification service providers, and
marketing service providers.
Joint marketing
A formal agreement between nonaffiliated financial companies
that together market financial products or services to you.
Other important information
California Residents: We will not share information we collect about you with nonaffiliated third parties, except as permitted by law. See our CCPA Privacy Notice for more information. Telephone communications with us may be monitored or recorded.
